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Warranty Policy

Last revised: May 20, 2019

Limited Warranty

Winston Privacy Inc. (the “Manufacturer”) warrants to the original purchaser at retail (the “Purchaser” or “you”) that the Winston Privacy Filter (the “Product”) will be free from defects in workmanship or material appearing within 12 months from the date of delivery to the Purchaser. This warranty may not be transferred to any subsequent buyer.

This warranty does not cover Product damage caused by: (i) accidental or intentional abuse (including but not limited to any exposure to water or high humidity, extreme temperatures or fire, animal bites, excessive bending or crushing force), (ii) use of the Product in violation of the Manufacturer’s instructions, (iii) or use of the Product with another product. This warranty does not cover cosmetic or performance defects caused by: (i) normal wear and tear or otherwise due to the normal aging of the hardware, or (ii) consumable parts, such as cables, unless failure has occurred due to an initial defect in materials or workmanship. This limited warranty does not cover software or licenses.

As the Purchaser’s only remedy, and the Manufacturer’s only responsibility, for any defect in the Product, the Manufacturer will either, at Manufacturer’s option, replace the Product with a new or refurbished Product.

To make a claim under this warranty, the Purchaser must provide proof of purchase of the Product and submit a claim to the Manufacturer at support@winstonprivacy.com within 30 days after the defect was discovered.

As a condition to receiving the remedy, the Purchaser may be required by the Manufacturer, at the Purchaser’s expense, to return the Product to the Manufacturer and to pay for any necessary return freight for a repaired or replacement Product.

There are no express warranties other than the warranty set forth in this document.  ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY.  Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, NEGLIGENCE OR OTHER TORT, OR ON ANY STRICT LIABILITY THEORY, WILL THE MANUFACTURER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

For more information or to make a warranty claim, please contact Winston Privacy, Inc. at support@winstonprivacy.com.

Other

1. Any Product(s) purchased from an unauthorized retailer or website (Ebay, CraigsList, etc.) will null and void the return and warranty policy.

2. Ensure you include all components (cables and power adapters) in your returned unit.

3. You are responsible for and must prepay all shipping charges, and you shall assume all risk of loss or damage to the Product(s) while in transit.

4. Winston Privacy reserves the right to change these terms, conditions, policies or procedures at any time without notice.